Dallas businesses faced significant disruptions due to an AT&T phone and internet outage that lasted for several days. One local law firm, the Geoff Henley Law Firm, reached out to FOX 4 for assistance after being without service since Monday. The outage caused major issues for the office, with employees struggling to work and customers experiencing delays. Employees resorted to using personal hotspots to stay connected. Despite multiple reassurances from AT&T, the issue persisted, with deadlines being missed and clients left frustrated. The outage was attributed to a software issue. AT&T technicians were eventually able to resolve the problem and restore service to all affected businesses. The company issued an apology for the inconvenience caused and advised customers to reboot their modems if they continue to experience problems. This incident serves as a reminder of the importance of reliable communication services for businesses and the impact that disruptions can have on operations and customer satisfaction. AT&T acknowledges the disruption and expresses appreciation for the patience and understanding of their customers as they worked to resolve the issue. If similar problems persist, customers are encouraged to contact customer support for assistance.
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